Sophie Schwass is the Head of Legal Operations at Lloyds Banking Group. Sophie drives the strategic agenda for the LBG legal team and is responsible for budgets and resourcing, technology, operations, and change. Prior to joining Lloyds, she held several roles over 10 years at Barclays including: Chief of Staff to a legal team of 300+ colleagues in 17 countries; and Head of Legal for Europe Retail and Business Banking – leading the legal teams in Italy, Spain, France, Portugal and Russia. Sophie spent her early career in private practice in New Zealand as a litigator and also worked in maritime and international trade. Sophie is passionate about inspiring transformation in legal teams through impactful leadership.